Technical Support Engineer 1
About the role
Engage with customers via multiple channels to identify and resolve technical support requests while continuing to educate clients on the use of the platform. Reproduce technical issues, participate in product conversations with internal teams based on feedback from client interactions, train as a highly knowledgeable specialist in one or more Datadog product areas, and work from a Datadog office 3-5 days per week.
Candidates will join an innovative team pushing engineering boundaries. Depending on the domains associated with this job, you will be expected to design clean APIs, write automated test cases, and participate in peer code reviews. We value developers who focus on performance optimization, fast load times, and simple, maintainable architectures.