Engineering Manager - Customer Experience AI

The CXAI Engineering team at Coinbase is reimagining crypto support through generative AI. The role involves leading the development of an AI-powered Automated Resolution platform, integrating third-party AI solutions, and building evaluation frameworks to improve model accuracy and customer outcomes.

Candidates will join an innovative team pushing engineering boundaries. Depending on the domains associated with this job, you will be expected to design clean APIs, write automated test cases, and participate in peer code reviews. We value developers who focus on performance optimization, fast load times, and simple, maintainable architectures.